Northpoint Geotechnical Limited – Privacy Policy

Last updated: August 2025

Northpoint Geotechnical Limited (“Northpoint”, “we”, “us”, “our”) respects your privacy. This policy explains what personal data we collect, how and why we use it, and the choices you have. It applies to our website, enquiries, projects and any related services.

1) Who we are (Data Controller)

Northpoint Geotechnical Limited
4 Admiral Way, Doxford International Business Park, Sunderland, Tyne & Wear, SR3 3XW, United Kingdom
Email: info@northpointgeotechnical.com
We are the data controller for personal data collected via our website and when we provide services.

2) The data we collect

We collect and process the following categories of personal data:

  • Identity & contact data: name, job title, company, email, phone, postal address.

  • Enquiry & project data: details you provide in contact forms, emails, RFPs, scopes, site addresses and project stakeholders.

  • Transactional & billing data: purchase orders, invoices, payment records (we do not collect card details via the website).

  • Technical data: IP address, device/browser type, pages viewed, referral source, approximate location; collected via cookies/analytics.

  • Communications data: emails, meeting notes, call notes, feedback.

  • Recruitment data (if you apply): CV, cover letter, qualifications, right-to-work information and interview notes.

We may receive data directly from you, from your colleagues/suppliers acting on your behalf, or from publicly available sources (e.g., Companies House, professional directories) where appropriate.

3) How and why we use your data (purposes & lawful bases)

We only process personal data where we have a lawful basis under UK GDPR:

  • To respond to enquiries and provide proposals – to take steps at your request before entering a contract. (Contract / Legitimate interests)

  • To deliver our services and manage projects – scheduling site work, reporting, invoicing, client communications. (Contract / Legitimate interests)

  • To improve our website and services – analytics, troubleshooting, testing, support and security. (Legitimate interests / Consent for non-essential cookies)

  • To send service updates and (if opted in) marketing – relevant insights, event invites or updates. (Legitimate interests / Consent)

  • To comply with legal obligations – tax, accounting, H&S, regulatory requirements. (Legal obligation)

  • To protect our business – preventing fraud, safeguarding systems, establishing/defending legal claims. (Legitimate interests)

We do not use your data for automated decision-making that has legal or similarly significant effects.

4) Marketing preferences

We may send B2B communications about relevant services to business contacts. You can opt out at any time via the link in emails or by contacting us at info@northpointgeotechnical.com. We will not sell your personal data.

5) Cookies & analytics

Our website uses cookies and similar technologies:

  • Essential cookies – required for basic site functionality (do not require consent).

  • Analytics cookies (e.g., Google Analytics 4) – help us understand site usage and improve performance (set only with your consent where required).

You can manage preferences via our cookie banner and your browser settings. To opt out of Google Analytics across all websites, you may use Google’s opt-out tools. For more about cookies, see our Cookie Policy (if published) or visit allaboutcookies.org.

6) Sharing your data (recipients)

We share personal data only when necessary and with appropriate safeguards:

  • Service providers / processors – hosting, website support (WordPress), email, cloud storage, CRM, analytics, survey tools, and professional IT/security support.

  • Professional advisers – insurers, lawyers, accountants.

  • Regulators and authorities – where required by law or to protect rights.

  • Project partners – with your knowledge (e.g., laboratories, subcontractors) where needed to deliver our services.

These parties are bound by contracts and confidentiality obligations. We do not permit them to use your data for their own purposes.

7) International transfers

Some providers may process data outside the UK. Where they do, we ensure appropriate safeguards (e.g., the UK’s International Data Transfer Agreement or other approved mechanisms) are in place to protect your data.

8) Data retention

We keep personal data only as long as necessary for the purposes set out above:

  • Enquiries (no contract): typically up to 24 months after last contact.

  • Client/project records & invoices: typically 6–7 years to meet tax and audit obligations.

  • Recruitment: unsuccessful applications typically 6–12 months unless you consent to a longer period.

We may retain data longer where required for legal claims or compliance.

9) Security

We use technical and organisational measures to protect personal data, including TLS encryption in transit, access controls, least-privilege permissions, secure backups and staff awareness. No method is 100% secure; please take care with any information you send online.

10) Your rights (UK GDPR)

You have the right to:

  • Access your personal data and receive a copy.

  • Rectify inaccurate or incomplete data.

  • Erase your data in certain circumstances.

  • Restrict or object to processing in certain circumstances (including direct marketing).

  • Data portability for data you provided to us where processing is based on consent or contract and carried out by automated means.

  • Withdraw consent at any time where processing relies on your consent.

To exercise your rights, contact info@northpointgeotechnical.com. We may need to verify your identity.

11) Complaints

If you have concerns, please contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO): ico.org.uk | Tel: 0303 123 1113.

12) Children

Our website and services are aimed at professionals. We do not knowingly collect children’s data.

13) Third-party links

Our website may link to external sites. We are not responsible for their content or privacy practices. Please review their privacy policies.

14) Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a new “Last updated” date. Please review periodically.

15) Contact us

Questions about this policy or your data rights:
Email: info@northpointgeotechnical.com
Address: Northpoint Geotechnical Limited, 4 Admiral Way, Doxford International Business Park, Sunderland, Tyne & Wear, SR3 3XW, United Kingdom